Job title: Customer care executive

Location: Surat

Roles & Responsibility:

· Responsible for ensuring that all customers’ inquiries are handled on timely manner.

· Directly deals with customers face-to-face, or by telephone, handle follow up calls /escalations hard calls when required.

· Receive freeze and unblocking stocks requests and follow up the process till done.

· Handle clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments.

· Provide back-up support to other group members in the performance of job duties as required.
Contribute to team effort by accomplishing related results as needed.

Qualification:

· Bachelor’s and Master’ degree in any field.

Experience:

· 1 to 3 years of experience in Securities Broking Firm/ Stock Trading Firm.

· Fresher’s can also apply for this post.

Required skills:

· Excellent Communication Skills.

· Related Experience in Brokerage/Financial sector is required.

Salary Budget:

· 12,000 – 18,000 per month